Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the website, mobile services, games, promotions and other services made available through 28 Mars Casino, unless different terms are clearly stated for a particular product or offer. References to “we”, “us” or “our” mean 28 Mars Casino, and references to “you” or “your” mean the person accessing or using the services.

You should read these terms before using the site. If you do not agree with any part of them, you must not register, deposit, wager or otherwise use the services. We may update these terms from time to time to reflect changes to the services, legal requirements, security procedures or business practices. Updated terms will apply from the time they are published, unless a different effective date is stated. Your continued use of the site after an update indicates acceptance of the revised terms.

The services are intended only for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether online gambling is lawful for you before using the site. We do not invite or permit access where participation would breach applicable law. You must not use the services while located in a jurisdiction where online gambling or access to the services is restricted or prohibited.

Eligibility and account registration

You must meet all applicable age and legal requirements before opening or using an account. You must provide information that is accurate, complete and current during registration and whenever we reasonably request an update. You must not create an account using another person’s identity, provide misleading information or allow another person to use your account.

• You are responsible for keeping your login details confidential and for all activity carried out through your account.
• You must notify us promptly if you suspect that your account, password or payment information has been accessed or used without authorisation.
• You may hold only the number of accounts permitted under our procedures. Duplicate, linked or misleading accounts may be reviewed and restricted.
• Account registration and use may be subject to identity, age, location, payment and safer gambling checks.
• We may refuse an account application or suspend access where information cannot be verified or where required checks are not completed.

2. Deposits, wagering and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to availability, verification, transaction screening and additional conditions shown at the time of use. You must not use the site to deposit or transfer funds obtained unlawfully, or to use the account for a purpose unrelated to the services.

You are responsible for checking transaction details before confirming a deposit or wager. Once a transaction has been accepted by the system, it may not be capable of cancellation. A wager is generally considered accepted when it is recorded in our systems. If there is a technical interruption, display error or other system problem, we may review the relevant transaction and take reasonable action in accordance with applicable requirements.

Game outcomes are determined by the applicable game rules and, where relevant, approved or independently tested random number technology. The outcome of a game is not guaranteed, and past results do not predict future results. You should only wager money that you can afford to lose. Gambling should be treated as entertainment and not as a way to earn income or resolve financial difficulties.

Balances and withdrawals

Available balances may include deposited funds, winnings and promotional amounts that are subject to separate conditions. Before a withdrawal is processed, we may need to complete identity, source-of-funds, payment ownership, fraud prevention or responsible gambling checks. These checks may cause a transaction to be delayed, declined or limited where permitted or required by law.

Withdrawals will normally be returned using an approved method and may be subject to the payment provider’s procedures. We may ask you to use a particular method where necessary to verify ownership or comply with applicable requirements. You remain responsible for any taxes, charges or obligations that apply to you. We do not guarantee that every payment method will be available at all times.

• You must not deposit or wager using funds belonging to another person without proper authorisation.
• We may reverse, withhold or review transactions connected with suspected fraud, money laundering, payment abuse or unlawful activity.
• A payment may be rejected if the account information, payment details or verification documents are incomplete or inconsistent.
• If an error credits your account with funds or winnings that are not due to you, those funds remain our property and may be removed or recovered.
• You should keep records of deposits, wagers and withdrawals for your own reference.

3. Promotions, fair use and prohibited conduct

Any bonus, promotion, competition or reward is subject to the specific terms displayed with that offer. Those terms may include eligibility requirements, expiry dates, wagering or playthrough conditions, contribution rules, maximum values and restrictions on withdrawals. If promotional terms conflict with these general terms, the specific promotional terms will apply to the extent of the conflict.

Offers may be limited to one person, household, device, payment method or other qualifying group. We may withdraw, change or end an offer where permitted, including where an error has occurred or where the offer has been used unfairly. You must not attempt to obtain an advantage by creating multiple accounts, exploiting a technical fault, using automated systems or manipulating promotional rules.

Acceptable use

You must use the website lawfully, honestly and in a way that does not interfere with other users or the operation and security of the services. You must not copy, modify, distribute, reverse engineer or commercially exploit the site or its content unless you have written permission or the law allows it.

• Do not use bots, scripts, scraping tools, software or other automated methods to access or interact with the services.
• Do not introduce malware, viruses, harmful code or material that could damage or disrupt the site.
• Do not attempt to bypass security controls, geographic restrictions, account limits or identity checks.
• Do not use the site for fraud, money laundering, collusion, cheating, abuse of payment systems or any other unlawful purpose.
• Do not publish or transmit content that is threatening, deceptive, defamatory, discriminatory or otherwise unlawful.
• Do not interfere with investigations, verification procedures or safer gambling measures.

Where we identify suspected prohibited conduct, we may investigate and take proportionate action. This may include cancelling affected wagers, removing funds connected with the conduct, restricting features, suspending an account, closing an account or reporting activity to relevant authorities or service providers where appropriate.

4. Privacy, responsible gambling and account closure

Privacy and security

Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy requirements. We may collect and use information needed to provide the services, verify identity and age, process payments, prevent fraud, meet legal obligations, manage risk and support responsible gambling. We may share information with service providers, payment organisations, verification providers, professional advisers, regulators or law enforcement where permitted or required.

Although we use reasonable security measures, no online service can be guaranteed to be completely secure or continuously available. You are responsible for using a secure device, protecting your account details and keeping your software and connection suitably protected. We are not responsible for loss caused by your failure to safeguard your credentials or by events outside our reasonable control.

Responsible gambling

We support gambling as a form of entertainment and encourage you to maintain control over your play. Tools and support options may be available to help you set limits, take a break or exclude yourself. You may also seek independent help if gambling is affecting your finances, relationships, work or wellbeing. Please do not chase losses, borrow money to gamble or gamble when distressed, tired or under the influence of alcohol or drugs.

• Set a budget and time limit before you start playing.
• Take regular breaks and keep gambling separate from essential expenses.
• Treat wins as temporary outcomes, not as an income source.
• Use available account controls as soon as you feel your gambling is becoming difficult to manage.
• Contact a qualified support service or health professional if you are concerned about your gambling.

Suspension, closure and liability

You may request the closure of your account at any time, subject to the completion of necessary checks and the resolution of outstanding transactions. We may suspend or close an account where required by law, where verification is unsuccessful, where the account appears unsafe or inactive, or where these terms may have been breached. Closure does not remove obligations that arose before closure.

To the extent permitted by law, the services are provided on an available basis and we do not guarantee uninterrupted access, error-free operation or that every feature will remain available. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian law. Subject to those rights, we are not responsible for indirect loss, loss caused by events beyond reasonable control, or loss resulting from your misuse of the services.

These terms are governed by the laws that apply to the relevant services and your use of the site, subject to any mandatory rights and protections available to Australian consumers. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. If you have a question about these terms, please use the available support or contact options shown on the website.