Privacy Policy

Information we may collect

When you use 28 Mars Casino, we may collect information that identifies you or can reasonably be associated with you. The information collected depends on how you interact with the website, the account features you use and the checks that may be required before certain services are provided. We seek to collect information that is relevant to operating the website, managing accounts, providing support, maintaining security and meeting applicable obligations.

Account and identity information

This may include your name, date of birth, contact details, login details, account preferences and other information you provide when registering or updating an account. We may also receive information you provide in customer service conversations, enquiries, complaints, feedback or requests concerning your account and privacy.

Verification and compliance information

To help verify identity, protect accounts and prevent misuse, we may request information or documents such as proof of identity, proof of age, proof of address or information about the source of funds where appropriate. These records may be reviewed using internal processes or specialist service providers. We may also collect information needed for responsible gaming, fraud prevention, security monitoring and other checks connected with the safe operation of the website.

Payment and transaction information

We may handle details about deposits, withdrawals, wagers, account balances, bonuses or other account activity. Payment providers may process payment details on our behalf. We may receive transaction information needed to confirm a payment, resolve a query, identify unusual activity and keep accurate financial records. We do not necessarily receive or store every payment detail entered with an external payment provider.

Device, usage and cookie information

When you visit the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, language settings, referring pages and information about how you use the website. We may also collect information about pages visited, links selected, session activity and technical events. This information can help us understand website performance, improve the user experience, protect the service and investigate security concerns.

How we use personal information

We may use personal information for the following purposes, subject to applicable requirements and the choices available to you:

• To create, operate and maintain your account and provide access to casino services.
• To process and record deposits, withdrawals, transactions and account activity.
• To confirm identity and age, carry out verification checks and maintain accurate account records.
• To prevent fraud, money laundering, unauthorised access, collusion, abuse and other activity that may harm players or the website.
• To meet legal, regulatory, tax, financial, risk management and record-keeping obligations that apply to the service.
• To respond to questions, provide customer support, investigate complaints and communicate about your account.
• To maintain website security, troubleshoot technical issues, monitor performance and improve features.
• To understand how players use the website and develop or improve services, content and functionality.
• To send service messages, such as account, security, transaction or operational communications.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Some information may be combined with information from service providers or other lawful sources where this helps verify an account, prevent fraud, process payments, provide technical services or meet an obligation. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where you have otherwise agreed.

Sharing information

Personal information may be shared with carefully selected providers that help operate the website. These may include payment processors, identity and age verification providers, fraud and security services, technology and hosting providers, customer support services, analytics providers and professional advisers. Such providers should only use information as needed to perform their services or comply with applicable requirements.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected unlawful or prohibited activity; to respond to a valid legal request; or in connection with a business change. We take reasonable steps to ensure that information is handled securely when it is shared. Some providers may process information outside Australia. Where this occurs, appropriate safeguards and applicable privacy requirements are considered.

Cookies, security and storage

Cookies and similar technologies

28 Mars Casino may use cookies and similar technologies to keep the website functioning, remember settings, maintain sessions, understand usage and support security. Some cookies are necessary for core account and website features, while others may help us analyse performance or present more relevant content and communications. Cookies may be set by the website or by service providers working on its behalf.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and your preferences may need to be set again. Browser controls do not always remove information already collected, and some services may use other technical methods where permitted.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption or other protective technologies. No website, transmission method or storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and tell support promptly if you believe your account has been accessed without permission.

Storage and retention

Personal information may be stored by us or by providers that support the website. We retain information for as long as it is reasonably needed for the purposes described in this Policy, to manage an ongoing account or relationship, resolve disputes, enforce terms, protect the service and meet legal or operational requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights regarding personal information held about you. These rights can be subject to reasonable exceptions, identity checks, legal obligations and the rights of other people. We may need to ask for information to confirm that a request is being made by the relevant account holder before responding.

Requests you may make

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your data where there is no continuing lawful or operational reason to retain it.
• Marketing consent: withdraw your consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where available.
• Information about handling: ask questions about how your information is collected, used, shared or stored.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@28marscasino.best. Please describe your request clearly and include enough information for us to identify the relevant account or records. If you withdraw marketing consent, you may still receive necessary service communications relating to account security, transactions, support or changes to the website.

We aim to respond to valid requests within a reasonable timeframe. A request may be refused or limited where disclosure could affect the privacy of another person, compromise security, interfere with fraud prevention, conflict with a legal obligation or require information that we are permitted or required to retain. If information cannot be deleted because a retention obligation applies, we will continue to protect it and use it only for appropriate purposes.

Updates to this Policy

We may update this Privacy Policy when our services, technologies, practices or legal obligations change. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page from time to time. If an important change affects how personal information is handled, we may provide additional notice where appropriate.

By continuing to use the website after an updated Privacy Policy is made available, you acknowledge the updated information, subject to any rights or consents required under applicable privacy requirements.