Betting Rules

1. General betting conditions

These rules apply to bets placed through the available betting services operated under the 28 Mars Casino brand. They cover the general principles used to accept, record, process and settle wagers. Additional rules may appear on a particular market, event, game, promotion or betting screen. Where a specific rule applies to a particular bet, that rule should be read with these general conditions.

You must be legally permitted to participate in online gambling in the place where you are located. Players in Australia should only use the service where online gambling is lawful for them and should comply with all applicable Australian laws and regulations. You are responsible for checking whether participation is permitted in your state or territory.

You must provide accurate and current information when opening or using an account. An account may be subject to identity, age, location and source-of-funds checks. We may request documents or other information before allowing certain account activity, processing withdrawals or completing a review. Failure to provide requested information may result in a transaction being delayed, restricted or declined.

Only one person may use an account, and you must keep your login details secure. Bets must be placed personally by the account holder. You must not allow another person to access your account, place bets on your behalf or use your payment method without authorisation. You remain responsible for activity completed through your account unless you have promptly reported suspected unauthorised access.

• Bets must be placed using an approved account and an available balance or other permitted payment method.
• A bet is not guaranteed to be accepted until confirmation is displayed or otherwise provided by the service.
• Displayed prices, odds, lines and market information may change before a bet is accepted.
• You must check the selection, stake, price and other details before confirming a bet.
• A bet cannot normally be changed after acceptance, except where these rules or applicable law provide otherwise.
• We may refuse, restrict or void a bet where permitted by these rules, the Terms and Conditions or applicable law.

2. Placing and accepting bets

Before confirming a wager, check all information shown on the betting slip or game screen. This may include the event, market, selection, stake, odds, potential return and any applicable conditions. It is your responsibility to make sure that your bet is correct. If you notice an error, contact support through the available service as soon as possible and retain any relevant account or bet information.

A bet may be rejected if the account has insufficient available funds, the market is closed, the event has started, the requested stake is outside an applicable range, the account is restricted or a technical or compliance check is required. A bet may also be rejected where the market is suspended, information is unavailable or acceptance would not be permitted under applicable rules.

Odds and other prices are offered for information before acceptance and are not binding until the wager has been confirmed. If the price changes while a bet is being submitted, you may be asked to accept the updated price. If you do not accept it, the bet will not be placed. Where an error affects a displayed price, market, result or account balance, the error may be corrected in accordance with the Terms and Conditions.

Bet records and confirmation

After acceptance, the bet should appear in your account history or other available record. Keep your confirmation and review it promptly. If a bet does not appear, do not assume that it was accepted. Check the account before attempting to place the same wager again, as a duplicated submission may result in more than one accepted bet.

The recorded bet details held in the account system will generally be used to determine what was placed and how it should be settled. If there is a disagreement, account records, transaction records and relevant system information may be reviewed. We may correct clear administrative or technical errors while preserving any rights you may have under applicable law.

Responsible participation

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never stake money needed for living expenses. Do not chase losses, borrow money to gamble or continue playing when gambling is causing stress. If you feel that your gambling is becoming difficult to control, stop playing and use the available responsible gambling tools or seek independent support.

3. Events, markets and settlement

Markets are settled using the official result or source considered appropriate for the relevant event. The applicable market description may explain whether settlement is based on the result at the end of normal time, a result after extra time, a particular round, a published statistic or another defined outcome. Always read the market information before placing a wager.

If an event is postponed, abandoned, interrupted, rescheduled or materially changed, settlement will depend on the rules shown for that market and the information available when the event is resolved. Some bets may remain valid, while others may be cancelled or voided. A change to the venue, participants, format or scheduled time may affect settlement where the applicable market rules require it.

Where a result is amended after initial publication, the bet may be settled or corrected in line with the final result recognised under the applicable rules. A later appeal, review or administrative change will not necessarily change a completed settlement. The relevant market rules and official information will be considered when deciding whether a correction is required.

If a market contains an obvious error, is offered after the relevant event has already occurred, or cannot be settled fairly from reliable information, the affected bet may be voided. Where a bet is voided, the stake is generally returned unless a different treatment is required by the specific market rules or applicable law.

• A winning bet is credited according to the accepted stake and applicable price or return calculation.
• A losing bet is settled at the accepted stake and does not generate a return.
• A void bet is treated according to the relevant voiding rule, which may include returning the stake.
• A partially settled or adjusted bet may be handled according to the market terms displayed when it was placed.
• For combination bets, one void selection may affect the calculation of the remaining selections.
• Where information is unclear, we may delay settlement while the outcome is verified.

4. Cancellations, disputes and account safety

You should review your betting history regularly and raise any concern as soon as possible. A query should identify the relevant event, market, date, bet reference if available and the reason for the concern. Providing clear information can help the matter be reviewed efficiently. We may ask for additional details to verify the account and investigate the issue.

We aim to resolve betting questions fairly and consistently. A review may consider the market rules, bet confirmation, event information, system records, payment records and any relevant communications. While a review is in progress, the affected amount or account activity may be placed on hold where reasonably necessary.

Bets may be cancelled, restricted or voided where there is a suspected technical error, pricing error, duplicate wager, fraudulent activity, breach of account conditions, prohibited conduct or another circumstance described in the Terms and Conditions. Any action will be taken subject to applicable law and relevant player protections.

Technical interruptions

Internet connections, devices, software and communications networks can fail or become unavailable. If a service interruption occurs, do not repeatedly submit the same bet. Check your account history when access is restored. If a wager was not accepted, no bet should be recorded. If a bet was accepted before an interruption, it may still be valid and will be settled under the applicable rules.

Questions and changes to these rules

If you have a question about a bet, use the available customer support channel shown on the website. Do not include unnecessary sensitive information in a message. These rules may be updated from time to time to reflect service changes, legal requirements or improvements to betting processes. The version available when a bet is placed will generally apply to that bet, unless a later change is required by law or benefits the player.

By continuing to use 28 Mars Casino, you acknowledge that you have reviewed these Betting Rules and agree to follow them. If you do not understand a rule, do not place the bet until you have obtained clarification. Please gamble responsibly and take a break whenever gambling is no longer enjoyable or within your planned budget.